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Frequently asked questions

On this page you'll find answers to commonly asked questions about water supply and sewer connection in Eurobodalla as well as troubleshooting tips if you can try.

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Questions about your water connection and charges

Who supplies our water?

Council supplies water to urban areas in the shire. Water from the Moruya and Buckenboura rivers is pumped to Deep Creek Dam then to the Northern Water Treatment Plant. From there it enters the distribution network. During high peak demand (generally the summer period) the southern part of the shire is supplied from the Southern Water Treatment Plant with water from the Tuross River.

How much does it cost to connect water to my property?

The standard 20mm urban water meter costs $1000 to install. This fee is annually adjusted by Council. The cost per 1000 litres of water is currently $3.52.

How is the price of water worked out?

The price covers the harvesting costs from the rivers, storage, treatment and transfer costs to safely deliver the water to the consumer.

How do I find my water meter?

If you are connected to Council's water supply, your water meter is usually located along your front boundary. Phone the Council Rates Team on 02 4474 1000 if you need help in finding your meter.

How do I read my water meter?

Water meters are read from left to right. Council's How to Read your Water Meter booklet explains in detail.

I need my water meter moved from its current location, how do I get this done?

Contact Council on 02 4474 1000 to apply for a Water Meter Relocation, which will be carried out on a Private Works Order.

How do I apply to have water connected to my block?

Call in to the Council office in Moruya or at the Batemans Bay or Narooma Depots to collect a Water Meter Application, which will be carried out at a standard fee set annually by Council.  Residential meters are generally 20mm with larger size available depending on the size of the development.

How long will it take to get water connected to my block?

Standard 20 or 25mm meters generally are installed within two weeks of application.

How will I know if there are Water Restrictions in place?

During droughts and periods of low rainfall, Council advertises water restrictions on its web site and through the media.

Questions about water quality

How can I be sure the water in my tap is safe for me to drink?

Council must supply water which is compliant with the National Drinking Water Guidelines.

How often is the water tested to make sure it is safe?

Testing is carried out continuously at the Northern and Southern water treatments plants and field testing is carried out weekly by Council's Environmental Services Section and placed on Council's web site.

Am I drinking recycled water?

No. While some of Council's treated effluent from its Sewage Treatment Works is used to irrigate sports fields and parks, the drinking water that comes to your taps comes from a completely different system of pipes.

How much chlorine is in the water supply? Why?

Sufficient chlorine is added in accordance with the National Drinking Water Guidelines to ensure the water supply is suitable and safe for human consumption.

How much fluoride is in the water supply? Why?

Fluoride is added to the maximum of 1mg in accordance with the NSW Department of Health Guidelines. After consultation with the community the proposal was adopted by Council in 2011 to assist with dental care.

Can I have my own rainwater tank?

Yes, water tanks are encouraged in this shire to reduce the demand on the reticulated water supply. This water can be used in your garden, to flush your toilets and run your washing machine which will save significantly on reticulated water use..

I have a sample of water I have collected, will council test it for me?

Contact Council's Environmental Services on 02 4474 1000 to discuss possible testing.

How will I know if there is something wrong with the water and if I need to boil it?

Council will issue print and radio notices providing updates and recommendations until the water is again safe to drink.

Water troubleshooting

I have dirty water coming out of my taps. What can be done?

Firstly flush the taps. If the water doesn't clear after 10 minutes, phone Council on 02 4474 1000.

I have no water coming out of my taps. What do I do?

Ask the neighbours if they have water. If they don't, the water could be turned off for maintenance and the water supply should come on in a short period of time. Council usually notifies properties that won't have access to water for any reason via a flier in your letter box.

If your neighbours have water:

  1. Check that your water meter hasn't been accidentally turned off.
  2. Look around your yard for evidence that a pipe may be broken and leaking.
  3. Phone Council on 02 4474 1000 to report the situation.

I have a leaking water meter. What do I do?

Phone Council on 02 4474 1000.

I have a burst pipe on or near my property. What do I do?

Phone Council on 02 4474 1000.

I have low water pressure. Can this be fixed? How?

Unfortunately, higher the elevation of your house, the less water pressure is available. This could be improved by installing an in-line booster pump in consultation with a qualified plumber. If pressure is much lower than usual, call Council on 02 4474 1000.

Questions about your sewer connection and charges

Who looks after sewage from my home in the shire?

Council operates and maintains the transport of sewage from the house junction to the sewage treatment plants from where the treated wastewater is either recycled to various sporting fields or disposed directly into ocean outfalls.

How do I apply to have sewage taken from my block?

This will be addressed during the Development Application process. Call 02 4474 1000 for more information.

How long will it take to get a sewage system connected to my block?

Generally for urban properties, sewer junctions are already available and the property owner must engage and pay for a licensed plumber to connect the dwelling to the junction.

How are the sewer rates worked out?

The price covers the transfer costs from the home to the sewage treatment plant and treatment costs at the plant.

How do I know if my sewage is on Council's reticulated system or an On-site Sewage Management System (septic tank, biocycle)?

The townships of Tilba, Mystery Bay, Potato Point, Bodalla, Congo, Rosedale, Guerrilla Bay, South Durras, Nelligen and Nerrigundah treat their waste with on-site sewage management systems. Some new subdivisions such as Bay Ridge Estate have Council's Pressure Sewerage System installed. All other urban areas are serviced by Council's reticulated sewer system.

Sewer troubleshooting

My toilet is clogged and won't flush properly. What do I do?

Generally Council is not permitted to carry out water or sewer works on private property. You will need to call a licensed plumber.

Sewage is coming out of the junction at the boundary of my property. What do I do?

Generally Council is not permitted to carry out water or sewer works on private property. You will need to call a licensed plumber.

I have a burst pipe on or near my property. What do I do?

Phone Council on 02 4474 1000 and it will be attended to as matter of urgency. If Council staff find that the burst is an internal drainage line on your property you will need to engage a plumber.

My On-site Sewage Management System is leaking. What do I do?

The management of on-site sewage management systems such as septic tanks and biocycle systems is the responsibility of the property owner.  The NSW Health Department's Easy Septic Guide provides information.

The red light on my On-site Sewage Management System is flashing. What do I do?

Read the instruction booklet provided by Council when your unit was installed. If you cannot find it phone Council on 02 4474 1000.