Last updated: Thursday 2 April 2020
Eurobodalla Council is implementing plans to keep essential services available to the community and following the advice of government health authorities about the coronavirus COVID-19. We will continue to review our operations in line with that evolving advice.
Recent update: Wednesday 1 April 2020
- The bushfire recovery centres at Narooma and Batemans Bay, managed by the NSW Department of Justice, Office of Emergency Management, are closed from Wednesday 1 April. People and businesses who were significantly impacted by the bushfires can still access support and information online and over the phone.
Please take your information and advice from government health authorities.
For health information, statistics and resources:
- NSW Health: information and updates about coronavirus COVID-19
- Australian Department of Health: information and updates about coronavirus COVID-19
- National Coronavirus Helpline: 1800 020 080 for information about coronavirus COVID-19, 24 hours a day, seven days a week
For updates and advice/instructions for the community and businesses:
- Southern NSW Local Health District's facebook page: information and updates for Southern NSW
- NSW Government: advice and information for NSW communities and businesses
- Australian Government: federal advice and information, compiled on the Australian Department of Health website
For information about financial support:
- Australian Treasury: economic response and support for businesses and households
- Service NSW: help for NSW small businesses
- Many of our regular services continue, with extra safety precautions.
- Most public facilities and customer service locations are closed to the public.
- You can still carry out a range of services with us online or over the phone.
- Essential services such as household bin collection, road maintenance, water, sewer, and most administrative services are operating as usual.
- All non-essential Council events are cancelled or postponed
- Our services that involve groups have been suspended or altered to focus on individual support.
We will keep you updated about changes to Council services across our website, on Facebook and Instagram, via local media, and through our range of newsletters - subscribe here. Customers of children’s services and our community care clients will be contacted directly.
Council services available online or over the phone
To help everyone carry out effective social distancing as recommended by the Australian Department of Health, most Council facilities and customer service areas are closed to the public. You can still carry out a range of services with us online or over the phone.
Rates, water, bins:
- Check your rates notices
- Pay your rates or water bill using BPay or with your credit card over the phone: 13 18 16
- Request a replacement for missing or damaged household bins, or additional bins: 4474 1024
- Report a missed bin collection: 4474 8333
Apply for something:
- Apply for grants
- Apply for water rebates
- View and submit tenders
- Apply for jobs at Council
- Nominate someone for the Local Hero Award
- Find the application form you need
Development and planning:
- Apply for planning certificates and Development Applications
- Track your Development Application
- Ask us your planning questions: 4474 1231
- Register for the NSW clean-up program through Service NSW
- Apply for financial assistance via Service NSW
- Apply for the Eurobodalla Disaster Relief Fund
- Use the disaster assistance finder for other support
- Find out about clean-up schedules on the NSW Bushfire Clean-Up Info Hub
- Find mental health support options through Coordinare's dedicated website
- Find out about rebuilding and repairing after bushfire
- Use online resources and research databases
- Borrow e-books and audiobooks on your device
- Enter the Mayor's Writing Competition (for people under 18)
Council facilities closed
To minimise physical interactions and adhere to instructions from the Australian and NSW governments, most Council facilities are currently closed or will close this week.
Customer service facilities
- The bushfire recovery centres at Batemans Bay and Narooma are closed.
- Council's administration building at Moruya and depots at Batemans Bay, Moruya, and Narooma are closed to the public
- Our waste management facilities at Surf Beach and Brou are closed to the general public
- kerbside collection for household general waste, green waste and recycling continues as normal
- Moruya waste management facility remains closed due to bushfire, but will reopen extended hours on Monday 6 April
- Surf Beach and Brou remain open for contractors and builders to dump waste from essentials like bushfire clean-up, construction and demolition, medical and hospital services, and commercial and retail.
- Batemans Bay, Moruya and Narooma libraries are closed to the public
Leisure and recreation factilities
- Playgrounds, picnic facilities and barbeques
- Outdoor exercise equipment
- Fish cleaning tables
- Narooma, Batemans Bay and Moruya swimming pools
- Community centres, halls and recreation centres/stadiums
- The Basil Sellers Exhibition Centre at Moruya
- Batemans Bay Visitor Information Centre
- Youth cafes at Moruya and Narooma
- Campgrounds at Dalmeny, North Head Moruya and Mystery Bay and the Batemans Bay Beach Resort caravan park
- long-term tenants and those staying with us in emergency accommodation following bushfire will remain
Non-essential events cancelled
- Non-essential Council events and forums are cancelled for now.
- Bookings at Council-run halls, community centres and sporting facilities will be cancelled and no further bookings will be taken for the time being.
- We will contact all booking holders directly.
- Essential bookings, such as Meals on Wheels, will remain in place.
Non-essential group services on hold
- Our community transport service will continue to run essential medial transport services, with additional precautions, but social and group outings are on hold for now.
- Group-based services for community care clients are on hold or being refocused as individual services. Our core aged care and NDIS services will continue to operate, providing essential services to vulnerable community members.
Council meetings go contactless
- At the Ordinary Council Meeting on 24 March 2020 Council agreed as safety precautions to limit public gatherings and slow the spread of coronavirus COVID-19 to:
- amend meeting dates to monthly (instead of fortnightly) for the period remaining before the caretaker provisions commence
- not hold public access sessions until otherwise resolved
- On Wednesday 25 March 2020, the NSW Government announced changes to enable Council meetings to be facilitated online and livestreamed to the public.
2020 local government elections postponed
- The next NSW local government election was due to be held in September 2020.
- In response to the coronavirus COVID-19 pandemic, the NSW Government has postponed the next local government elections until September 2021.
What else Council is doing
The safety and wellbeing of our community and staff is always Council’s number one priority. And at this time, we’re taking extra precautions:
- we have closed most areas where customer service interactions take place, but many council transactions can still be completed over the phone or online
- many staff members that can work remotely or from home are being supported to do so
- we have asked our staff still attending work areas to remain home if they are unwell
- staff are practicing social distancing in all work areas
- we have increased disinfectant cleaning at our main offices and facilities
- public toilet cleaning schedules continue unchanged. We don’t supply soap dispensers in public toilets because of the cost of frequent vandalism. Please use your personal hand sanitiser.
A reminder from our water and sewer crews in response to the toilet paper shortage: please don’t replace toilet paper with wipes. Yes it says on the packet they’re flushable and that is correct. What is also correct is they don’t break down and clog our sewer system to the point where it stops working. Same for paper towel and serviettes. Nothing but toilet paper down the toilet please.
Other updates from Council
Council has an obligation to maintain business continuity and provide services to the community. We take this very seriously and have plans in place to keep ourselves healthy, and to take care of our team mates who do become unwell or need to self-isolate. For now, it’s mostly business as usual - with the extra precautions outlined on this page.
Here are our recent updates and announcements related to the coronavirus COVID-19.
- 31 March 2020: Solar is a safe bet
- 30 March 2020: Click and collect out, online in
- 27 March 2020: Change to waste services in response to COVID-19
- 27 March 2020: Business as usual, minus the visits
- 26 March 2020: Council elections postponed to reduce the risk of COVID-19
- 24 March 2020: Borrowers click and collect to slow corona
- 24 March 2020: Mayor says no to coastal retreats
- 24 March 2020: Council’s doors open, for now
- 20 March 2020: Recovery Centres remain open, reduced hours
- 20 March 2020: Airport fees reduced for Rex Airlines